Question 1

How long does it take?

Accepted Answer

We deliver within 48 hours of you placing your order. For most families, the first sample songs arrive within 24 hours.

Question 2

What do I need to send you?

Accepted Answer

Just a few details — their name, what they meant to you, and any moments or memories you'd like included. If you've chosen the song-and-video package, you can drag and drop any photos you have.

Question 3

How does the song-and-video alignment work?

Accepted Answer

You don't need to do anything. We listen to the finished song, read the lyrics, and place each photo at the right moment by hand. You just upload the images.

Question 4

What if I'm not happy with the song?

Accepted Answer

We send three different sample songs first. You choose the one that feels right, and we finish the production around your choice.

Question 5

Can I use it at the funeral?

Accepted Answer

Absolutely — that's exactly what most families do. The audio and video files work on any modern player or screen.

Question 6

Is payment secure?

Accepted Answer

Yes. All payments are handled by Stripe, the same payment platform used by Amazon, Google and many of the world's largest businesses.

Question 7

Do you operate outside the UK?

Accepted Answer

Yes — we're a digital service, so we work with families across the UK & USA.

Things families often ask.